Non-verbal communication is a language as any other. It
is a form of communicating with other people and it is used to carry your
message to those around you. Sometimes we send the message intentionally, but
sometimes the message is from the unconscious mind and automatic. Non-verbal
communication is based mostly on visual cues and it is the oldest form of
communication known to man.
Non-verbal communication can be divided into four
categories:
1..Aesthetic occurs through creative expression and
include all the arts: music, dance, theatre, crafts, art, painting, and
sculpture.
2..Physical communication covers the personal kind of
communication and includes a smile or frown, wink, touch, smell, salute,
gesture and other bodily movements.
3..Signs are a more mechanical kind of nonverbal
communication, which includes signal flags or lights, a display of airplanes in
formation, horns, and sirens.
4..Symbols are used for religious or personal status
reasons, as well as to build self esteem.
This includes all things which represent social status, financial means,
influence, or religion (jewellery, cars, clothing etc).
Today, non-verbal communication plays an important role
in the workplace, particularly when you are dealing with the public. Nonverbal
cues tell a speaker whether you are listening to him and are you interested in
what they have to say. In modern world it is essential using non-verbal communication
skills in the workplace, because it can help finding a proper way to interact
with either employees or clients.
Physical communication is the most used form of non-verbal
communication. A person that is aware of
another’s nonverbal cues will understand that person better. For example, the
way you are standing and your position in a group of people can communicate.
The amount of distance between you and another person will be interpreted a
certain way, and the meaning will change according to the culture and it can
mean either an attraction, or can signal intensity. Also, any actual touching
can convey attraction or a level of intimacy. Examples of non-verbal
communication of this type include shaking hands, patting the back, hugging,
pushing, or other kinds of touch.
Other forms of non verbal communication are facial
expressions, gestures, and eye contact.
When someone is talking, they notice changes in facial expressions,
including raising eyebrows, yawning, sneering, rolling your eyes, gaping, and
nodding. The meaning of these movements is pretty much the same in all
cultures.
Covering mouth with hand indicates that even though the
person is talking, there is something they wish to not say. If the person
suddenly open eyes widely, this may indicate the individual has perceived a
sudden threat and is looking for an escape route. If a listener is rolling her
eyes, has a bored expression or seems glazed over, these are blatant cues that
the listener is not actually listening or does not care about the speaker has
to say. Make eye contact during conversations and take care that your facial
expression is one of alertness and caring.
If it is about body language, if the person crosses their
arms over the chest, it signifies disagreement. Fidgeting while listening also
imparts cues that you are not interested in what is going on. Keeping still
while listening may not be easy, but it lets the speaker know that you care
about what they are saying. If person turns feet away or toward the door, this
indicates the person would like to leave. In the other hand, moving away or
leaning back usually indicates the person feels threatened and is putting
distance between him or her and the perceived threat.
But, body positioning is subtly different from actual
body movements. For example, even if you are sitting perfectly still but are
leaning backwards, this gives the impression of disinterest or even downright
disagreement. Inclining towards your listeners or the person who is speaking to
you gives them the impression that you are engaged in the conversation. When
people don't get along, they may give off subtle cues in their body positioning
by turning slightly away, giving the impression that they want to leave the
conversation. Open and engaged body positioning is important in a conversation.
Today is very important to recognize subtle signs in someone’s
behavior, especially if it is about an important client or associates at work.
It is essential to establish eye contact when speaking to others. When you make
direct eye contact, it shows the others that you are interested in what they
are saying and in the same time you tell them that you are confident in what
you are presenting. Making direct eye contact provides others with the comfort
needed to communicate with you in return. If you are smiling when talking to
someone, there will be created an atmosphere with warmth and friendliness,
allowing others to feel comfortable.
Also, pay attention to your proximity to others. The
amount of physical space given can convey many emotions. For example, a person
who is behaving aggressively is probably standing very close to the other
person.
And the end, tone of voice and the sounds people make can
communicate their thoughts to others without they even speaking. If someone
receives directions from a manager and immediately grunt, they are showing to
manager disagreement with what he said. Tone or sounds can inform people of
anger, frustration or sarcasm.
In contemporary society, non-verbal communication is
gaining an increasing importance as it can discover what a person does not want
to say. And often it can be important key in making deals or making a
difference between successful and unsuccessful business cooperation.
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